Section

  • فتح الكل

    إغلاق الكل

  • Instructions: Clicking on the section name will show / hide the section.

  • للنظر فقط 'الموضوع 1'
    • تأثير تطبيقات إدارة الجودة المعتمدة على التكنولوجيا الحديثة في تحسين خدمات المطارات والنيّة السلوكية لدى المسافرين (دراسة حالة عملية على مطار زايد الدولي)

      The Impact of Modern Technology-Based on Quality Management Applications to  Improving Airport Services an d Passenger Satisfaction (A Practical Case Study on Zayed International Airport)

       

      The study aimed to identify the characteristics of technology-based quality applications in facilitating airport services from a modern perspective of airport passengers and examine the extent of airport service quality on international satisfaction by conducting research at Zayed International Airport.

      Due to the study on descriptive and analytical models, and the data capture devices questionnaire was designed first after the completion of the study, which amounted to .... single, and the data was analyzed, and hypotheses were tested using quality techniques such as Lean 6 sigma and SPSS.

      The study achieved the following results :

      • Improving waiting time: The study showed that the use of facial recognition systems reduced the waiting time of passengers at checkpoints by up to 30%. This contributed to a significant improvement in the travel experience .

      • Increasing customer satisfaction: Survey results showed that 85% of passengers expressed satisfaction with the services provided thanks to modern technology, such as self-service kiosks and free Wi-Fi services .

      • Reducing lost luggage: Baggage tracking technologies were used, which led to a 40% reduction in lost luggage cases. The baggage management system was significantly improved thanks to live data and advanced technology . • Operational efficiency: The study showed that the implementation of smart systems led to an increase in the efficiency of operational processes at the airport, which contributed to a 15% reduction in operating costs .

      • Improving communication: The use of modern communication technologies contributed to facilitating communication between airport employees and passengers, which led to a 25% reduction in the number of service-related complaints.

       • Increased use of self-services: It was noted that 70% of passengers prefer to use self-service kiosks to check in and print boarding passes, reflecting the trend towards digital services .

      The results indicate that the reliance on modern technologies at Zayed International Airport has contributed significantly to improving the quality of services provided, which has enhanced passenger experience and raised their level of satisfaction. These results confirm the importance of investing in technology to improve efficiency and provide high-quality services in the aviation industry.

      إعداد: الطالبة المهندسة مايا جوني

      إشراف: الدكتور حسين علي قبلان 

      تأثير تطبيقات إدارة الجودة المعتمدة على التكنولوجيا الحديثة في تحسين خدمات المطارات والنيّة السلوكية لدى المسافرين (دراسة حالة عملية على مطار زايد الدولي)

    • دور تطبيق إدارة الجودة الشاملة في تحقيق الميزة التنافسية ( دراسة ميدانية في بنك بيمو السعودي الفرنسي في مدينة دمشق)

      The Role of Applying Total Quality Management in Achieving Competitive Advantage A Field Study at Banque Bemo Saudi Fransi in (Damascus City)

      The study aimed to study the extent of the impact of comprehensive quality management, with its dimensions, in achieving competitive advantage at Banque Bemo Saudi Fransi in the city of Damascus. The researcher used the descriptive approach and the analytical method, which aims to gain insight into a phenomenon to form a more accurate picture of it, in order to understand its content, and reveal the relationship between the various dimensions, A random sample of 150 employees was selected from these employees and from all job levels and departments. An electronic questionnaire was distributed to the sample, from which 110 valid questionnaires were retrieved for statistical analysis.

      The study concluded that through the results of the simple linear regression test, it was found that there was an effect of each dimension of total quality management on competitive advantage, and through the results of the multiple linear regression test, which combined the dimensions of total quality management, and measuring their combined impact, it was found that there was an effect for the two dimensions of focus on operations and empowerment. Employees gain competitive advantage at Banque Bemo Saudi Fransi in Damascus only, without any impact on the dimensions of continuous improvement and senior management support.

      The study recommended working to achieve senior management support, through applying clear plans, strategies and guidelines capable of improvement, paying attention to empowering employees, This is done by increasing the horizontal and vertical communication channels for ح‌ the bank’s employees with the aim of conveying their ideas to the higher administrative levels, granting rewards and rewarding material and moral incentives to those with creative ideas in the bank, and working to ensure continuous improvement by adopting the (6 Sigma) methodology , which is based on collecting data and numbers about the problem facing the banking service.

      إعداد: الطالبة آن ماري نبيل الباشا

      إشراف: الدكتورة سمر قبلان

      دور تطبيق إدارة الجودة الشاملة في تحقيق الميزة التنافسية ( دراسة ميدانية في بنك بيمو السعودي الفرنسي في مدينة دمشق)

    • دراسة أثر تطبيق المواصفة 9001:2015 ISO في المعامل الدوائية بالاعتماد على مؤشرات الأداء الرئيسية (دراسة حالة -معمل برولاين لصناعة الأدوية)

       Study of the Impact of Applying the ISO 9001:2015 Standard in Pharmaceutical Laboratories Based on Key Performance Indicators (Case Study – Proline Pharma)

      In this research, we will uncover the pivotal role that the effective implementing of quality management system (ISO 9001:2015) plays in ensuring the quality, effectiveness and safety of pharmaceutical products. We reveal the impact of adherence to these standards on key performance indicators (KPIs) in pharmaceutical laboratories.

      The significance of this research lies in illumination the benefit that can be obtained by commitment to ISO 9001:2015 standards in pharmaceutical companies, including providing a general framework of quality management system, risk assessment, and laboratory testing. Which demonstrate the commitment of the pharma companies to quality, safety, and efficacy, which is essential in a field where the stakes are lifesaving. The research also indicates the importance of measuring performance through performance measurement indicators to achieve efficiency and effectiveness in various operations.

      Utilizing a descriptive research methodology, the study draws from academic literature and field research conducted at Proline Pharmaceutical Manufacturing Plant. Data was collected through a checklist tool and analyzed. The main results reveal improved process efficiency, reduced waste, improved product quality and reliability, reduced operational costs, increased productivity and customer satisfaction, alongside reductions in errors and non-conformities.

      The research concludes with recommendations to adopt comprehensive quality management systems by commitment to ISO 9001:2015 standards and establish key performance indicators for ISO 9001:2015 requirements with regularly evaluate their compliance. These steps are essential for fostering a culture of quality and ensuring consistent product safety, which is crucial in an industry where precision, safety and compliance with standards and requirements are essential and non-negotiable.

      إعداد: الطالبة فردوس محمد فتحي الحمصي

      إشراف: الدكتور تميم عليا 

      دراسة أثر تطبيق المواصفة 9001:2015 ISO في المعامل الدوائية بالاعتماد على مؤشرات الأداء الرئيسية (دراسة حالة -معمل برولاين لصناعة الأدوية)

    • أثر جودة الخدمات الإلكترونية المقدمة في المصارف على رضا الزبائن دراسة حالة: المصرف التجاري السوري -حماة

      The impact of the quality of electronic services provided by banks on customer satisfaction Case study: Commercial Bank of Syria - Hama

      The current research aims to study the impact of the quality of electronic services provided in the Commercial Bank of Syria - Hama in terms of (ease of use - security - confidentiality - saving time) on customer satisfaction. The researcher used the descriptive approach and the analytical method in an attempt to answer the questions and test the hypotheses, relying on a questionnaire consisting of a phrase distributed to the research sample consisting of 219 customers. The data was collected and analyzed using the SPSS program.

      The research reached a set of different results, including the existence of a high positive correlation between the dimensions of the quality of electronic services and customer satisfaction in the Commercial Bank of Syria - Hama, and the existence of an impact of the dimensions of the quality of electronic banking service (ease of use - confidentiality - saving time) on customer satisfaction, while the dimension (security) did not have a clear impact on satisfaction.

      إعداد: الطالب حازم سلمان ميهوب

      إشراف: الدكتور فداء ناصر 

      أثر جودة الخدمات الإلكترونية المقدمة في المصارف على رضا الزبائن دراسة حالة: المصرف التجاري السوري -حماة

    • دراسة إمكانية تطبيق المواصفة 22716 ISO في مصانع مستحضرات التجميل (دراسة حالة معمل Pharma-FHA)

      Study of the possibility of applying ISO 22716 in cosmetics factories (Case study of FHA-Pharma laboratory)

      The quality and safety of products are fundamental requirements in the cosmetics industry, making compliance with international standards, such as ISO 22716 , essential to achieving these objectives. This standard provides a comprehensive framework aimed at improving Good Manufacturing Practices (GMP) and enhancing product quality in a sustainable manner.

      This study aims to evaluate the level of compliance with ISO 22716 requirements at FHA-Pharma in Syria, focusing on highlighting strengths and identifying gaps that hinder full compliance. The study also seeks to provide practical recommendations to enhance performance and ensure sustainable adherence to the standard's requirements.

      A descriptive-analytical methodology was employed, utilizing various methodological tools for data collection and analysis. These included checklists to evaluate the implementation of the standard's requirements, structured interviews with employees and management to gain in-depth insights, and field observations to document actual practices and compare them with the specified standards.

      The results showed that the factory achieves a compliance rate of 91.58%, reflecting a strong commitment to quality standards. However, the study identified some areas requiring improvement, particularly in waste management and infrastructure development, which necessitate strategic actions to ensure full compliance. This study highlights the pivotal role of ISO 22716 as a comprehensive framework for improving the quality of cosmetic products. It emphasizes the importance of adopting this standard in Syrian factories to enhance their competitiveness in both local and international markets and to meet the required quality and safety standards.

      إعداد: الطالبة لاريسا يوسف

      إشراف: الدكتور تميم عليا

      دراسة إمكانية تطبيق المواصفة 22716 ISO في مصانع مستحضرات التجميل (دراسة حالة معمل Pharma-FHA)

    • دارسة مستوى الالتزام بتطبيق ممارسات التصنيع الجيدة (دراسة حالة معمل كيورفارما للصناعات الدوائية)
      (Study the Level of Commitment to Implementing Good Manufacturing Practices)

      This research aims to know the level of commitment to applying Good Manufacturing Practices (GMP) in Syrian pharmaceutical factories and to identify the main shortcomings in commitment to applying Good Manufacturing Practices (GMP) if any.

      The research relied on a case study approach by conducting a field study on the Cure Pharma Pharmaceutical Industries Laboratory, which relied on the checklist tool to collect information, as the checklist phrases were formulated based on the requirements of Good Manufacturing Practices issued by the Ministry of Health in the Syrian Arab Republic and include three main sections ( workers - buildings - documentation ) preparation record.

      The research concluded that there is a high level of commitment to applying Good Manufacturing Practices in the Cure Pharma Laboratory, as the percentage of commitment to applying Good Manufacturing Practices related to the three axes that were studied )workers - buildings - documentation( reached 80, 95, 96% respectively, and the main shortcomings in applying Good Manufacturing Practices related to the three axes that were studied (workers - buildings - documentation) were concentrated in a number of cases of non-conformity, two cases in the first axis and one case in each of the other two axes.

      The research included some main recommendations, including continuous work on evaluating the commitment to good manufacturing practices in the Curepharma laboratory, and working on implementing the solutions that were proposed in order to address the aspects of non-conformity mentioned in the research.

      إعداد: الطالبة بتول علي صالح

      إشراف: الدكتور تميم عليا 

      دارسة مستوى الالتزام بتطبيق ممارسات التصنيع الجيدة (دراسة حالة معمل كيورفارما للصناعات الدوائية)

    • تأثير تطبيق التفكير المبني على المخاطر على جودة المنتجات الغذائية - دراسة حالة معمل غذائي محلي

      The Impact Of Implementation Risk-Based Thinking On Food Product Quality - A Case Study Local Food Factory-

      The study aimed to identify the impact of applying risk-based thinking on the quality of food products in food laboratories, where an applied case study was conducted in a food laboratory in Tartous "Al-Anaza Food Industries Company". The study also aimed to identify the specific aspects of the quality system that play a prominent role in improving the quality of products and laboratory performance, while enhancing laboratory effectiveness and customer satisfaction.

      The study relied on the descriptive analytical approach, and used the questionnaire as a means of obtaining data, where a questionnaire consisting of 6 axes was designed, and 25 questionnaires were distributed to administrators and workers in the field of quality in the food laboratory. The researcher used a number of statistical methods, including stability and reliability testing, internal consistency testing, frequency distributions and percentages, descriptive tests for study variables, in addition to testing hypotheses in the SPSS program to display and analyze the results.

      After analyzing the data, the study reached a number of results, as it confirmed the existence of a positive impact of applying risk-based thinking on the quality of food products in food laboratories, and thus showed the significant role played by risk-based thinking and its reflection on the quality of food products and on achieving customer requirements, needs and satisfaction. The study also indicated the existence of a positive impact of the two axes (the concerned parties in the institution, and the quality management system in the institution) on the quality of food products in the food laboratory.

      The study recommended enhancing the role of the quality management system operations in the institution, enhancing awareness of the importance of achieving quality goals in the institution, enhancing the role of the internal environment in the institution, and enhancing the role of the concerned parties in the institution. It also recommended conducting periodic research and studies to reveal the level of food products and work on their continuous improvement, and benefiting from global experiences in applying risk-based thinking and management and their impact on the quality of food products.

      إعداد: الطالبة زارا عبد الحميد عساف

      إشراف: الدكتور عبيده محمد السهلي

      تأثير تطبيق التفكير المبني على المخاطر على جودة المنتجات الغذائية - دراسة حالة معمل غذائي محلي

    • أثر استخدام تقنية الـ BIM في تحسين جودة المشاريع الإنشائية (حالة بحثية في مدينة الرياض)

      The impact of using BIM technology in improving the quality of construction projects (research case in Riyadh)

      The presented research aims to contribute to understanding the impact of Building Information Modeling (BIM) technology on the quality of construction projects implementation, by defining BIM technology and analyzing the impact of using BIM on the quality of construction projects, based on the descriptive approach and analytical method, where the researcher designed a questionnaire related to the research variables and distributed it to a random sample of 84 engineers working in the field of construction projects in the city of Riyadh.

      The data was processed using the necessary statistical tools in the SPSS statistical package program to reach an answer to the basic research question and test the hypotheses. One of the most important results reached by the research is the existence of a statistically significant impact of using BIM technology in improving the quality of construction projects in the city of Riyadh in the Kingdom of Saudi Arabia, and The greatest impact was clearly on the quality of engineering design and meeting customer requirements with a relative weight of (85.7%), while the least impact was on the project meeting the applicable regulations and safety and security requirements with a relative weight of (79%).

      The research results also confirmed the existence of fundamental differences in the sample members' evaluations of the nature of the relationship between the use of (BIM) technology and improving the quality of construction projects in the city of Riyadh attributed to the gender variable, as there is a clear difference between the evaluations of males and females, as males are more in the field of work within construction projects, which makes them more capable of evaluating and answering the questions raised regarding BIM technology.

      Based on the results reached, the researcher presented a set of recommendations, the most important of which is the need to rely on BIM technology to improve the quality of construction projects in Riyadh, the need to spread awareness among engineers about the importance of the technology, and to provide the necessary training for engineers, especially new graduates who can integrate this technology with their experiences formed during their involvement in the labor market, as well as working to amend building laws and engineering requirements for most of this technology as work necessities.

      إعداد: الطالب المهندس أحمد نايف الأجرد

      إشراف: الدكتور سامر دقاق

      أثر استخدام تقنية الـ BIM في تحسين جودة المشاريع الإنشائية (حالة بحثية في مدينة الرياض)

    • أثر الرضا الوظيفي في جودة الخدمات في مؤسسات التمويل الصغير - (دراسة حالة المصرف الأول للتمويل الأصغر سورية–الآغا خان)

      The impact of job satisfaction on the quality of service provided
      In microfinance institutions -  (A case study on The First Microfinance Bank - Syria)

      This research aims to examine the impact of job satisfaction on the quality of services provided in microfinance institutions, focusing on the case study of Aga Khan Microfinance Bank in Syria. The study adopts a descriptive-analytical methodology to collect and analyze data regarding employee satisfaction and service quality from the perspective of customers.
      Questionnaires were used as the primary tool for data collection, distributed among a sample of bank employees (30) and clients (90).
      The findings revealed a statistically significant positive impact job satisfaction on service quality. Employees who expressed higher satisfaction with their work environment, salaries, training opportunities, and administrative policies were found to deliver higher-quality services.
      In conclusion, the study recommends enhancing the work environment, improving reward systems, and implementing continuous training to boost job satisfaction, thereby improving service quality and increasing customer satisfaction.

      إعداد: الطالبة أوراس محفوض علي 

      إشراف: الدكتور حسين علي قبلان

      أثر الرضا الوظيفي في جودة الخدمات في مؤسسات التمويل الصغير - (دراسة حالة المصرف الأول للتمويل الأصغر سورية–الآغا خان)

    • مدى تطبيق المعايير الدنيا للانتعاش الاقتصادي ( معايير الخدمات الأساسية) وأثرها على جودة تقديم المساعدات النقدية - دراسة تطبيقية: مشروع مبادرات اقتصادية صغيرة-سبل العيش في منظمة الهلال الأحمر العربي السوري - فرع إدلب

      The extent of implementation of the minimum standards for economic recovery (basic service standards) and their impact on the quality of cash assistance provision Applied study: Small economic initiatives project - livelihoods in the Syrian Arab Red Crescent - Idlib branch

      The current research aims to study the evaluation of the extent to which the minimum standards for economic recovery are applied in the cash assistance programs provided by the Syrian Arab Red Crescent in Idlib and to know the quality of providing cash assistance.

      The research followed the descriptive approach and the analytical method, and the research community was represented by the project workers, numbering (26) people. The comprehensive enumeration method was used to select the research sample. The researcher designed the questionnaire as a main tool to collect opinions and data by distributing it to the sample members, then this data was processed using the Statistical Package for Social Sciences (SPSS) program using appropriate statistical methods.

      The research reached a set of results, the most important of which are: The commitment of the Small Economic Initiatives Project - Livelihoods in the Syrian Arab Red Crescent Organization - Idlib Branch to applying the minimum standards for economic recovery (basic service standards) to a very high degree.

      The high level of quality of providing cash assistance in the project. The quality of providing cash assistance in the Small Economic Initiatives Project - Livelihoods in the Syrian Arab Red Crescent Organization - Idlib Branch is strongly correlated with the degree of applying the minimum standards for economic recovery (basic service standards.) There is a statistically significant effect of the two criteria (employee efficiency - population-targeting strategies) on the quality of providing cash assistance. There are statistically significant differences in the attitudes of the study sample members regarding the quality of providing cash assistance in the project related to the variable of age and field of experience.

      إعداد: الطالب وائل جدعان

      إشراف: الدكتور همام عبيد

      مدى تطبيق المعايير الدنيا للانتعاش الاقتصادي ( معايير الخدمات الأساسية) وأثرها على جودة تقديم المساعدات النقدية - دراسة تطبيقية: مشروع مبادرات اقتصادية صغيرة-سبل العيش في منظمة الهلال الأحمر العربي السوري - فرع إدلب

    • أثر جودة بيئة العمل في تحسين الأداء الوظيفي - دراسة حالة: بطريركية أنطاكية وسائر المشرق للروم الأرثوذكس-دائرة العلاقات المسكونية والتنمية

      Impact of work environment quality on improving the job performance Case Study: Greek Orthodox Patriarchate of Antioch and All the East Department Of Ecumenical Relations and
      Development (GOPA_DERD)

      This study aimed to determine the level of work environment quality and job performance within the Ecumenical Relations and Development Department. It also sought to identify the impact of work environment quality and its dimensions (social relationships, job security, open communication, employee participation, moral support, and physical work conditions) on improving job performance and its aspects (job commitment, job discipline, and task completion). The study employed a descriptive and analytical approach, using a questionnaire as the main research tool. The questionnaire was distributed to a sample of 291 employees within the department, of which 231 valid responses were retrieved for statistical analysis using SPSS version 27.

      The results indicated a high level of work environment quality and job performance in the studied organization. A statistically significant impact was found for the work environment quality and four of its dimensions (social relationships, open communication, moral support, and physical work conditions) on improving job performance. However, no significant impact was found for job security and employee participation on job performance.

      Additionally, the results revealed a significant positive impact of the dimensions (social relationships, job security, employee participation, and physical work conditions) on job commitment. No significant impact was found for open communication and moral support on job commitment. There was a significant positive impact of the dimensions (job security, employee participation, moral support, and physical work conditions) on job discipline, whereas no impact was found for social relationships and open communication.

      Moreover, the study highlighted a significant positive impact of the dimensions (job security, open communication, employee participation, moral support, and physical work conditions) on task completion, while no significant impact was observed for social relationships on task completion.

      The study found no statistically significant differences in assessing the level of work environment quality and job performance improvement attributed to demographic variables (gender, age, educational qualification, and years of experience). The researcher provided several recommendations, the most notable of which included enhancing the quality of the work environment by improving factors with positive effects, such as social relationships and open communication, and promoting a culture of collaboration and teamwork through training workshops and interactive programs.

      إعداد:  الطالبة نور عبد القادر العارف

      إشراف: الدكتورة ناريمان شوكي

      أثر جودة بيئة العمل في تحسين الأداء الوظيفي - دراسة حالة: بطريركية أنطاكية وسائر المشرق للروم الأرثوذكس-دائرة العلاقات المسكونية والتنمية

    • أثر تطبيق إدارة الجودة الشاملة في تحسين تعليم مقرر اللغة الإنكليزية دراسة ميدانية على جامعة دمشق
      The Impact of Applying Total Quality Management in Improving the Teaching of the English Language Course: A Field Study at Damascus University

      This study aims to analyze the impact of implementing Total Quality Management (TQM) on improving the teaching of the English language course at Damascus University, focusing on three main aspects: student- centeredness, professional training and development, and strategic planning. The researcher adopted a descriptive approach and distributed questionnaires to a sample of faculty members, alongside statistical analysis to measure the effect of these aspects on teaching quality.

      The results showed that all aspects positively impact teaching quality, with strategic planning and professional training having a greater influence compared to student-centeredness. student-centeredness. The findings also highlighted that using diverse teaching methods and enhancing faculty members' competencies are key factors in improving English language teaching. The study emphasizes the importance of integrating these aspects in a balanced manner to achieve significant improvements in teaching quality.

      إعداد: الطالبة هبة وجيه شكاس

      إشراف: الدكتورة مزنة المارديني

      أثر تطبيق إدارة الجودة الشاملة في تحسين تعليم مقرر اللغة الإنكليزية دراسة ميدانية على جامعة دمشق

  • للنظر فقط 'الموضوع 2'
    • معوقات تطبيق المواصفة الدولية "9001:2015 ISO - نظام إدارة الجودة" في الشركات الناشئة: دراسة ميدانية في البنك الوطني الإسلامي

      Implementing obstacles of the standard “ISO 9001:2015 - Quality Management System” in emerging companies: Field study in the National Islamic Bank

      The study aimed to identify the most important obstacles facing emerging companies in the application of the international standard "ISO 9001:2015 Quality Management System" and the National Islamic Bank was taken as a case for study as one of the emerging companies in Syria. The study also analyzed the impact of these obstacles on the bank's performance, and proposed a set of solutions to overcome these obstacles by showing whether each of (financial and technical obstacles, human obstacles, administrative and organizational obstacles, external environment obstacles, obstacles related to the requirements of the standard) represent one of the obstacles to the implementation of the quality management system ISO 9001:2015 at the National Islamic Bank. The descriptive analytical approach was relied upon the study. The study population included /225 / employees of the National Islamic Bank, and a sample of /100/ individuals working in various job positions was selected . The questionnaire was relied upon to collect data, and it was distributed electronically to employees of the National Islamic Bank. The number of questionnaires returned that were suitable for analysis reached /82/, which were analyzed using the statistical program SPSS, version twenty-fifth, at a significance level of 0.05. The hypotheses were tested using “One Sample T-Test” .

      The study found that there are many obstacles to implementing Quality Management System in the National Islamic Bank, and that each of (financial and technical obstacles, human obstacles, administrative and organizational obstacles, external environment obstacles, and obstacles related to the requirements of the standard) represent basic obstacles that prevent the application of ISO 9001:2015 Quality Management System at the National Islamic Bank. The study recommended the need to enhance awareness of the importance of the Quality Management System among all levels of management and employees. Through training programs, workshops and awareness materials, the Bank's top management must fully support the implementation of the Quality Management System. It provides the necessary material resources as well as hiring employees with experience in the field of Quality Management.

      إعداد: الطالبة سندس علي سليمان

      إشراف: الدكتور تيسير علي زاهر

      معوقات تطبيق المواصفة الدولية "9001:2015 ISO - نظام إدارة الجودة" في الشركات الناشئة: دراسة ميدانية في البنك الوطني الإسلامي

    • مدى تطبيق متطلبات الجودة الشاملة في المنظمات غيري الربحية دراسة حالة: عينة من المنظمات في محافظة حلب

      The Extent of Total Quality Management Application in Non-Profit Organizations: A Case Study of a Sample of Organizations in Aleppo Governorate

      This study aims to explore the extent of applying Total Quality Management (TQM) principles in non-profit organizations in Aleppo city, as well as identifying the obstacles hindering this application, while providing effective recommendations for enhancement. A questionnaire was utilized as a data collection tool, distributed among a selected sample of employees in these organizations.

      The study findings indicate a clear adoption of TQM principles in the concerned organizations, albeit with varying degrees of implementation. Moreover, several obstacles were identified, such as employees' lack of proficiency, resistance to change, inadequate training, and insufficient incentives, in addition to administrative barriers like unclear goals, poor communication, financial resource constraints, and bureaucratic complexities.

      Based on these results, several recommendations were proposed to improve the application of TQM principles, including enhancing employees' proficiency through continuous training, fostering acceptance of change, providing motivational incentives, improving communication between management and employees, and clarifying administrative goals while streamlining bureaucratic procedures. This study represents a significant contribution to understanding the implementation of TQM principles in non-profit organizations and overcoming the challenges they face in this context.

      إعداد: الطالبة علا خلف الغازي

      إشراف:  الأستاذ الدكتور تيسير زاهر

      مدى تطبيق متطلبات الجودة الشاملة في المنظمات غيري الربحية دراسة حالة: عينة من المنظمات في محافظة حلب

    • تحسين جودة ألواح الطاقة الشمسية باستخدام منهجية DMAIC دراسة حالة (محطة الطاقة الشمسية)

      Improving the Quality of Solar Panels Using the DMAIC Methodology A Case Study of a Solar Power Plant

      This study aimed to enhance the quality of solar panels by analyzing the impact of solar irradiance intensity on their performance. Data was collected from a solar power station over a one-month period from May 15, 2023, to June 14, 2023, with readings taken every 15 minutes. Statistical tools and visualization techniques were used to analyze the data and extract patterns and trends. The data revealed a strong statistically significant relationship between solar irradiance intensity and panel performance, confirming the effectiveness of the applied improvements.

      Data analysis showed that the module temperature ranged from a minimum of 20265 to a maximum of 66636 units, with a standard deviation of 11344. Ambient temperature ranged from 20942 to 39182 units, with a standard deviation of 4062. Solar irradiance varied between a minimum of 0 and a maximum of 109877 units, with a standard deviation of 31269.

      Key findings include:

      - Cause and effect diagrams were used to identify key factors affecting panel efficiency such as irradiance intensity, temperature, panel soiling, and tilt angl.

      - Regression analysis indicated a strong relationship between irradiance intensity and panel performance, with performance improvement by up to 15% with increased irradiance.

      Recommendations:

      -Improve regular cleaning processes for solar panels.

      -Adjust tilt angles regularly to optimize irradiance reception.

      -Implement effective cooling techniques to mitigate the impact of temperature rises.

      -Establish a continuous monitoring system for panel performance to ensure sustainability of improvements.

      - Automate the movement of the solar panels to follow the sun's movement, similar to the behavior of sunflowers, using a control device that tracks sunlight to achieve optimal energy yield.

      إعداد: الطالبة راما محمد هيثم الحمصي

      إشراف: الدكتور محمد فارس أبو سيف

      تحسين جودة ألواح الطاقة الشمسية باستخدام منهجية DMAIC دراسة حالة (محطة الطاقة الشمسية)

    • تحليل أنماط التعطل وتأثيراتها للطائرات المسيرة وفق المواصفة القياسية MIL STD-1629 - دراسة حالة: أنماط التعطل وتأثيراتها لدارة التغذية5Vفي الطائرة المسيرة (رباعية المراوح )

      FMEA failure modes and effects analysis for UAV's according to standard specification MIL STD-1629 - Study case: FMEA failure modes and effects analysis for supply circuit 5V in quadcopter system

      UAVs manufacturing accelerates so quickly especially in recent years as its importance is cleareyed globally in many fields (health, ambulance, agriculture, firefighting, civil defense, media and photographing, topography scanning, and military ). So many corporations and countries aimed to inter this promising industrial field that presents great investment opportunities.

      Developing this industry in our country demand informative infrastructure. Beginning with setting the considerations that must comply to achieve products that meet the requirements and one of these determinants and steps is FMEA (Failure Mode & Effects Analysis) and the ways to avoid these failures in the first steps of designing for the prototypes all the way to final products that is ready to practical use.

      In this study we focus on studying the quad-copter electric boards because of the vast propagation for this kind of UAVs in many applications due to its easiness to control and stability in the applications that needs precision and this circuit is responsible for supplying Flight Controller board of the quadcopter with power.

      In this work, we study FMEA for the IC (NJM11100) and Implement FMEA method to recognize the risks resulting from possible failure modes As a result from or study we conclude that the most dangerous failure that could happen to this circuit is (short) because it will stop the out signal and stops the system. And in one of the elements (rectifier c9) on the entrance of the circuit the short may be dangerous on the batteries of the drone so we recommended to put a fuse before this rectifier to protect the batteries and the circuit when such thing happens. it will be enough to change the fuse whenever the short happens and the system will go back on running normally after that.

      إعداد: الطالب مازن هيثم سلامي

      إشراف: الدكتور المهندس حسام علي أحمد

      تحليل أنماط التعطل وتأثيراتها للطائرات المسيرة وفق المواصفة القياسية MIL STD-1629 - دراسة حالة: أنماط التعطل وتأثيراتها لدارة التغذية5Vفي الطائرة المسيرة (رباعية المراوح )

    • أثر تطبيق إدارة الجودة الشاملة في تحسين جودة الخدمات الصحية - دراسة حالة - جمعية تنظيم الأسرة

      The Impact of Applying Comprehensive Quality Management in Improving the Quality of Health Services

      The study aimed to demonstrate the impact of comprehensive quality management in improving the quality of health services in the Family Planning Association, and to assist the association’s management in directing work on relevant strategies to improve the possibility of improving the quality of health services in the future, by indicating the level of comprehensive quality management (senior management support, focus On customers, continuous improvement, and employee participation) in the Family Planning Association from the point of view of its employees, and a statement of the impact of the dimensions (senior management support, customer focus, continuous improvement, employee participation) in improving the quality of health services in the Family Planning Association. The descriptive analytical approach was relied upon, and the study population included employees of the Family Planning Association, numbering approximately (300) individuals. A random sample of workers in various job positions (managers, administrative staff, technicians, volunteers) was selected. A questionnaire was also used to collect data, and 58 questionnaires were distributed. They were statistically analyzed using the SPSS statistical program, and hypotheses were tested using simple and multiple linear regression.

      The study found that there is a high level of application of total quality management (top management support, focus on customers, continuous improvement, employee participation) in the Family Planning Society from the point of view of its employees, in addition to the existence of a positive and morally significant effect of total quality management in improving the quality of services. Health in the Family Planning Association.

      The study recommended the necessity of adopting the principles of total quality management in all health care facilities and spreading the culture of total quality management by holding workshops and training programs for workers in the health field, in addition to allocating a sufficient budget to implement the principles of total quality management, providing the necessary resources for this, and focusing on the needs of patients. And their expectations, by conducting opinion surveys and measuring their level of satisfaction with the services provided, and allocating channels for communicating with patients, such as hotlines or e-mail, to receive their comments and suggestions, as well as adopting a culture of continuous improvement, by searching for opportunities to continuously improve processes and services. Providing the necessary tools and resources for employees to enable them to participate in continuous improvement efforts.

      إعداد: الطالبة دانيا شجاع

      إشراف: الدكتورة ناريمان شوكي

      أثر تطبيق إدارة الجودة الشاملة في تحسين جودة الخدمات الصحية - دراسة حالة - جمعية تنظيم الأسرة

    • دور تطبيق نظام إدارة المعلومات المالية الحكومية GFMIS في تحقيق جودة التقارير المالية - دراسة استكشافية لآراء عينة من المدراء الماليين ومحاسبي الإدارة في القطاع العام في سورية

      The role of the Government's Financial Information Management System in achieving the quality of financial reports - An exploratory study of the opinions of a sample of financial managers and management accounts in the public sector in Syria

      The research aims to explore the opinions of users of the Government Financial Management Information System (GFMIS) regarding the role of system implementation in achieving the quality of financial reports. The exploratory study was conducted to gather the opinions of a sample of financial managers and accountants in the public sector in Syria who are users of the GFMIS system. This was done using an electronic questionnaire distributed to the sample, and the results were statistically analyzed using the SPSS program. The questionnaire included questions divided into three axes related to three elements to improve the quality of accounting information and financial reports: relevance, reliability, and secondary characteristics of accounting information (stability, comparability, relative importance, understandability). The survey results of the 50 questionnaires were analyzed using statistical methods and programming (spss program) to test the study's hypotheses and reach conclusions and recommendations. The research concluded that there is an effective role for implementing GFMIS system in achieving the quality of financial reports through exploring the opinions of the surveyed sample and testing the main research hypotheses, where it was revealed:  Researcher's evaluation level of the contribution of implementing GFMIS system in achieving financial reports quality exceeds the theoretical level 3 on the Likert pentagon scale. The sub-hypotheses were tested and the following findings emerged: 1- Researcher's evaluation level of the contribution of implementing GFMIS system in achieving the property of relevance as a determinant of financial reports quality exceeds the theoretical level 3 on the Likert pentagon scale. 2- Researcher's evaluation level of the contribution of implementing GFMIS system in achieving the property of reliability as a determinant of financial reports quality exceeds the theoretical level 3 on the Likert pentagon scale. 3- Researcher's evaluation level of the contribution of implementing GFMIS system in achieving the the secondary characteristics of accounting information as a determinant of financial reports quality exceeds the theoretical level 3 on the Likert pentagon scale. The research concluded several recommendations, including the necessity to strive for the application of the Government Financial Management Information System (GFMIS) in all government entities, providing suitable infrastructure within government departments, developing internet networks, providing strong mechanisms to protect financial data, ensuring rapid technical support to address any obstacles that may arise during the implementation of the GFMIS system, and working on preparing and training human resources to be able to manage the GFMIS system when applied. Additionally, it is important to establish a mechanism to monitor and evaluate the system's performance regularly, a mechanism to continuously improve the system when implemented, and put it into actual use.

      إعداد: الطالبة ديالا وليد اسعيد

      إشراف: الدكتور حسين علي قبلان

      دور تطبيق نظام إدارة المعلومات المالية الحكومية GFMIS في تحقيق جودة التقارير المالية - دراسة استكشافية لآراء عينة من المدراء الماليين ومحاسبي الإدارة في القطاع العام في سورية

  • للنظر فقط 'الموضوع 3'
    • واقع تطبيق أبعاد إدارة الجودة الشاملة لدى البنوك السورية ( دراسة مقارنة بين البنوك التقليدية والبنوك الإسلامية العاملة في الجمهورية العربية السورية)
      The Reality of Applying of Total Quality Management Dimensions in Syrian banks (A Comparative Study between Conventional and Islamic Banks Operating in Syrian Arab Republic)

      This study aims to recognize whether the banks in Syrian Arab Republic adopt Total Quality Management (TQM) dimensions or not, noting the existed organizational and cultural differences between conventional and Islamic banks, these dimensions include the concentration on clients, concentration on employees needs, concentration on operation improvements and finally concentration on managerial needs for competition. The study also aims to clarify the effect of organizational culture differences between Islamic and conventional banks on applying TQM dimensions.

      The researcher used the descriptive method and used the sample survey to collect data to meet the research objectives. The study includes a random sample of bank’s employees from different offices and branches. The researcher used a questionnaire to collect data from the sample publication, distributed where 138 questionnaires were received.

      The study concluded that the banks in Syrian Arab Republic adopts the TQM dimensions, although these TQM dimensions are being applied in homogeneous positive levels where the highest level was concentrating on the managerial needs for competition, and the final one was the concentration on worker needs. this dimension considers as the least one among the dimensions which the banks applied.
      The study also concluded that there are no significant differences between Islamic and conventional bank on TQM applications and there are no such these differences among age, the specialization, the experience, and gender of sample publication.

      إعداد: الطالب عسّاف اليان عسّاف

      إشراف: الدكتور حسين علي قبلان

      واقع تطبيق أبعاد إدارة الجودة الشاملة لدى البنوك السورية ( دراسة مقارنة بين البنوك التقليدية والبنوك الإسلامية العاملة في الجمهورية العربية السورية)

    • دراسة تأثير تطبيق مبدأي نهج العملية واتخاذ القرار على تحسين أداء الارشفة الالكترونية ( دراسة حالة مشروع ذاكرة المدينة)

      A Study on the Impact of Process Approach & Evidence-Based Decision Making on improving electronic archiving performance: ( A case study of the “MEMORY OF THE CITY” Project)

      This research aims to study the impact of the principles of quality management/ Process Approach & Evidence-Based Decision Making/ on /electronic archiving/ with its dimensions of ensuring the evidentiary value, protecting documents, facilitating their understanding, and reliability. The study followed a descriptive methodology relying on references, reports, and studies, and many conclusions were drawn from it. From the information that we used in designing the questionnaire and adopting it as a measurement tool to survey the responses of the participating employees and administrators, which numbered fifty-four employees in the questionnaire, and then we studied descriptive analytical statistics through a multiple regression test, the study concluded that there is a direct correlation between the principles of quality management, the process approach and Evidence-Based Decision Making with Dimensions of electronic archiving. 

      The study recommended increasing attention to the dimension of Evidence-Based Decision Making according to the facts. The process approach must be effectively implemented, as organizations must take several measures. Strategy and use of reliable record-keeping and archiving standards to ensure authenticity and integrity in project archiving. Project leaders and project managers must clarify and use greater methods about the role of promoting greater objectivity and confidence in the decision-making process.

      اعداد : الطالب جان مغامز

      إشراف: الدكتور نضال طالب

      دراسة تأثير تطبيق مبدأي نهج العملية واتخاذ القرار على تحسين أداء الارشفة الالكترونية ( دراسة حالة مشروع ذاكرة المدينة)

    • تحليل الفجوة بين الوضع الراهن ومتطلبات المواصفة القياسية الدولية ISO 17025:2017
       (دراسة حالة: مخبر البيئة لدى المعهد العالي للعلوم التطبيقية والتكنولوجيا بدمشق)
      Gap analysis between current situation and Requirements of International Standard ISO 17025:2017 ( Case Study: Environmental laboratory - Higher institution for science and technology in Damascus)

      This study aims to examine the current position of enviroment  laboratory at higher institution of sciences and technology against implementation of ISO/IEC 17025:2017.

      This study conduct using a quantitative approach supported by qualitative data analysis. The quantitative approach aims to measure how far the laboratory is ready for applying ISO/IEC 17025:2017.

      While the qualitative data approach aims to produce a comprehensive picture of the readiness of the laboratory for implementing ISO/IEC 17025:2017.

      The readiness level of laboratory in implementing ISO/IEC 17025:2017 is done by measuring the compliance level of the requirements contained in ISO/IEC 17025:2017.

      Checklist that was made based on identification from clauses and documents required in ISO/IEC 17025:2017.

      The results showed that is a difference between the laboratory percentages  of the applicable items  in the ISO17025/2017 standard, due to variation in the ability of the employee to understand the standard more, and that some requirements were actually applied.

      إعداد: الطالبة ولاء جهاد حمودي

      إشراف: الدكتور حسام علي أحمد

      تحليل الفجوة بين الوضع الراهن ومتطلبات المواصفة القياسية الدولية ISO 17025:2017  (دراسة حالة: مخبر البيئة لدى المعهد العالي للعلوم التطبيقية والتكنولوجيا بدمشق)

    • تطبيق مقياس SERVQUAL و منهجية DMADV في تحسين و تطوير الخدمة  (دراسة ميدانية: مكتب مبيعات إحدى شركات الطيران)

      Applying the SERVQUAL Model and DMADV Methodology to Improve and Develop Service (Field Study: Sales Office of an Airline Company)

      The aim of this research is to improve and develop service in the sales office of an airline company to achieve customer satisfaction. One of the problems facing the concept of quality management is that some individuals associate it only with inspection, which they believe requires significant cost and increase in manpower.

      American Society for Quality (ASQ) clarify the concept of quality management as: “the application of a quality management system in managing a process to achieve maximum customer satisfaction at the lowest overall cost to the organization while continuing to improve the process”.

      The researcher used the descriptive analytical method to study the gap between customers perceptions and their expectations of service quality using the SERVQUAL scale, then improved and developed the service using the DMADV methodology.

      The results of the service quality dimensions (tangibility, assurance, and empathy) indicated customer satisfaction, whereas the results of the two dimensions (reliability and responsiveness) indicated customer dissatisfaction, where gaps and problems related to the provided service were identified and resolved. Moreover, it was assured that the service had become satisfactory in comparison to what existed prior to the improvement and development process.

      إعداد: الطالب رضا جودوي

      إشراف: الدكتور رعد الصرن

      تطبيق مقياس SERVQUAL و منهجية DMADV في تحسين و تطوير الخدمة  (دراسة ميدانية: مكتب مبيعات إحدى شركات الطيران)

       

    • قياس جودة خدمة الدفع الالكتروني في سورية ومتطلبات التحسين ( دراسة حالة: خدمة سيرياتيل كاش)

       Measuring the quality of electronic payment service in Syria and requirements for improvement ( Case study: Syriatel Cash service)

      This research aims to measure the expected and perceived quality of SyriatelCash service among customers and subsequently calculate the gap between customer expectations and perceptions of this service. This was achieved using the SERVQUAL scale, employing six dimensions of quality: usability, information quality, reliability, responsiveness, customer assurance, and social media communication tools. The opinions of the sample individuals were surveyed through the distribution of an electronic questionnaire consisting of 44 items, with 22 items dedicated to expected quality and 22 items to perceived quality. The number of respondents reached 115 individuals.

      To achieve the study's objectives, a descriptive analytical approach was employed, and statistical analysis was conducted using the SPSS statistical software. ........

      إعداد: الطالب علي عماد سلامه

      إشراف: الأستاذ الدكتور همام علي خونده

      قياس جودة خدمة الدفع الالكتروني في سورية ومتطلبات التحسين ( دراسة حالة: خدمة سيرياتيل كاش)

       

  • للنظر فقط 'الموضوع 5'

    • تقييم مدى توافر متطلبات تطبيق المواصفة القياسية الدولية "2012:ISO 15189 "لجودة وكفاءة المختبرات الطبية في المختبرات الطبية السريرية في سورية (دراسة تطبيقية على مختبرات مشفى الأسد الجامعي بدمشق)

      "Evaluation of Available Requirements for the Application of (Medical laboratories Requirements for quality and competence ISO15189:2012) in Clinical Medical Labs in Syria." (An Applied Study of al-Assad University Hospital Lab )

      إعداد الطالبة: لميس حيدر يوسف

      الدكتور المشرف: الأستاذ الدكتور بسام زاهر

      تقييم مدى توافر متطلبات تطبيق المواصفة القياسية الدولية "2012:ISO 15189 "لجودة وكفاءة المختبرات الطبية في المختبرات الطبية السريرية في سورية

    • أثر تطبيق مبادئ إدارة الجودة الشاملة في الرضا الوظيفي (دراسة حالة على العاملين في شركة أفاميا)

      The Impact Of The Application Of Total Quality Management Principles In Job Satisfaction (Case Study On The Employees Of Aphamea Company)

      This study aimed to know the impact of applying the principles of total quality management (continuous improvement, support and backing of senior management, employee participation) in achieving job satisfaction for employees of Aphamea Pharmaceutical Industries. The questionnaire was used as a tool for data collection. The study reached a number of results, the most important of which are: There is an acceptable level of application of the principles of total quality management in Aphamea company according to its dimensions taken in the study, and there is an acceptable level of job satisfaction among the employees of the company, in addition to that there is a statistically significant effect at the level of Significance (...5) for the participation of workers in job satisfaction among the employees of Aphamea Pharmaceutical Industries, and it is considered the most influential principle in job satisfaction for workers in Aphamea company according to the study, and to a lesser extent continuous improvement, followed by the support of senior management, and it was found that there are no statistically significant differences in the trends of the sample members About job satisfaction due to demographic variables. 

      إعداد الطالبة: نايا نزيه العوابدة

      الدكتورة المشرفة: الدكتورة ناريمان شوكي

      أثر تطبيق مبادئ إدارة الجودة الشاملة في الرضا الوظيفي

    • دور التدقيق الداخلي على تطبيق ممارسات التصنيع الجيد في المعامل الدوائية السورية في تطوير الأداء

      The Role of Internal Audit on the Application of Good Manufacturing Practices in Syrian Pharmaceutical Plants in Developing Performance

      Good Manufacturing Practices are mandatory legislation for pharmaceutical plants and important criteria for standardizing the rules of pharmaceutical manufacturing around the world. Internal audit is a means of internal control over the application of GMP rules in these plants, carried out by qualified personnel from the same company, according to a previously planned system, and ends with a set of results and recommendations aimed at avoiding future errors and improving performance. This research aims to monitor the reality of internal audit on good manufacturing practices in Syrian pharmaceutical plants, and link this monitoring to the performance of the plant, and the added value that audit results pose to plant performance when they are taken care of.

      As a result of the research, a set of recommendations were presented to the plant, such as generalizing the corrective actions taken for cases of nonconformity in a particular department to all departments, and adhering to the observations aimed at improving performance to avoid their appearance in subsequent audits.

      إعداد الطالبة: راما أسعد حداد

      الدكتور المشرف: الأستاذ الدكتور: تميم عليا

      دور التدقيق الداخلي على تطبيق ممارسات التصنيع الجيد في المعامل الدوائية السورية

    • أثر تطبيق نظام كانبان على أداء مستودعات المستشفيات دراسة حالة: مستشفى جامعة الأندلس الخاصة، القدموس، طرطوس

      The Impact of Applying Kanban system on the performance of hospital’s warehouses Al-Andalus University, Alkadmous, Tartous

      This research shows the impact of applying Kanban system on the performance of warehouses in hospitals. The study was applied at the AlAndalus Private University Hospital for Medical Sciences. The impact of applying Kanban system on hospital warehouses was discussed in terms of two key performance indicators, which are the storage volume, and the cost of storage. The data was obtained from the records of the hospital over a period of two months, and through interviews with warehouse officials in the hospital, in order for the research to reach the impact of implementing the Kanban system, and find a clear mechanism for applying this system to hospital warehouses. The research proved that when applying the kanban system to hospital warehouses, the storage cost can be reduced to 4,981,313 SP, which achieves a saving of 818. The research also proved that the application of this system can reduce the volume of stored items to 629,775 items, which achieves a savings in storage volume by 56.88. Finally, the research recommends the studied hospital should focus on implementing Kanban system to achieve savings in the volume and cost of storage, thus reach a better performance for these warehouses.

      إعداد الطالبة: نغم حسن سلمان

      الدكتور المشرف: الدكتور أسامة الفراج

      أثر تطبيق نظام كانبان على أداء مستودعات المستشفيات

    • أتمتة خدمات التراخيص الطبية وأثرها على جودة الخدمات (دراسة حالة مديرية الصحة في طرطوس...شعبة السجل والتراخيص الطبية)

      Automation of medical licensing services and its impact on service quality (A case study of the Health Directorate in Tartous...Medical registration and licensing division)

      The research aims to study the relationship between the automation systems used in government departments (for example: the Medical Licensing Register Division in the Tartous Health Directorate) and the quality of service provided to clients ، including doctors، pharmacists، laboratory...etc. To achieve this goal، the researcher distributed the questionnaire to 100 workers in the Registry Division and government departments that contribute to completing the documentation and issuing the medical licensing service. 100 answers were retrieved with a 100% refund rate، and another questionnaire was distributed to a sample of clients (doctors، pharmacists، etc.) amounting to (100) a questionnaire and 100 answers were recovered with a 100% refund rate.

      إعداد الطالبة: وئام علي محمد

      الدكتور المشرف: الدكتور أسامة الفراج

      أتمتة خدمات التراخيص الطبية وأثرها على جودة الخدمات

  • للنظر فقط 'الموضوع 6'

    • دراسة حول واقع المخابر في سورية وفق المتطلبات العامة للمواصفة 2017:ISO17025 لكفاءة مختبرات الفحص والمعايرة دراسة حالة مخابر كلية الطب البشري في جامعة الشام الخاصة

      A Study about the Reality of Laboratories in Syria According to the General Requirements for the Competence of Testing and Calibration Laboratories, ISO17025:2017 Case study of the laboratory of faculty of Medicine at Al-Sham Private University

      تمكن المواصفة 17025 ISO المخابر من إثبات أنها تعمل بكفاءة وتقدم نتائج موثوقاً بها، وبالتالي تعزز الثقة في عملها على المستوى الوطني وفي جميع أنحاء العالم. وفي سياق ذلك، تم في هذه الدراسة تقييم واقع مخابر ريف دمشق _حالة مخابر كلية الطب البشري في جامعة الشام الخاصة_ في مقر التل، وذلك خلال شهري تشرين الأول وتشرين الثاني للعام 2021 ،على ضوء متطلبات المواصفة الدولية 2017:ISO17025 الخاصة بمختبرات الفحص والمعايرة، حيث تم استخدام المنهج  الوصفي في تقييم واقع المخابر عن طريق تحديد متطلبات المواصفة بقائمة تحقق وتطبيقها على المخابر. تهدف هذه الدراسة إلى دراسة واقع نظام العمل وإجراءات الجودة المتبعة في مخابر كلية الطب البشري في جامعة الشام الخاصة، ودراسة إمكانية تطبيق نظام إدارة الجودة في اعتماد المختبرات وفق المواصفة 2017:ISO17025 ،ومقارنة نظام العمل المتبع مع متطلبات المواصفة 2017:ISO17025 وتحديد كل من نقاط الضعف والقوة، كما تهدف إلى اقتراح إجراءا ت تنسجم مع متطلبات المواصفة، تساعد الإدارة على تقليص الفجوة بين واقع العمل في المختبرات ومتطلبات .ISO17025:2017 المواصفة

      إعداد الطالبة: ردينة شيخ عرابي

      إشراف: أ.د. رعد الصرن

      دراسة حول واقع المخابر في سورية وفق المتطلبات العامة للمواصفة 2017:ISO17025 لكفاءة مختبرات الفحص والمعايرة دراسة حالة مخابر كلية الطب البشري في جامعة الشام الخاصة



    • دور إدارة الجودة الشاملة في تحسين ثقافة العاملين تنظيمياً في المصارف الحكومية - دراسة حالة في المصرف العقاري السوري

      هدفت الدراسة إلى التعرف على دور أبعاد إدارة الجودة الشاملة في تحسين ثقافة العاملين تنظيمياً في المصارف الحكومية من خلال دراسة حالة في المصرف العقاري السوري ، وتم اعتماد أبعاد إدارة الجودة الشاملة التالية (التزام الإدارة العليا، التحسين المستمر للعمليات، مشاركة الموظفين، التركيز على المستهلك،، والتدريب) لمعرفة دورها في تحسين ثقافة العاملين تنظيمياً .

      إعداد الطالبة: غنا برازي

      الدكتور المشرف: حسين قبلان

      دور إدارة الجودة الشاملة في تحسين ثقافة العاملين تنظيمياً في المصارف الحكومية - دراسة حالة في المصرف العقاري السوري

    • أثر الاحتراق الوظيفي على الرضا الوظيفي لدى الممارسين الصحيين في وزارة الصحة السعودية في ظل جائحة كوفيد 19 The Impact Of Burnout On Compassion Satisfactions Among Healthcare Practitioners In Saudi Arabia Ministry Of Health During Covid-19 Pandemic

      يهدف هذا البحث لقياس أثر الاحتراق الوظيفي على الرضا الوظيفي لدى الممارسين الصحيين في وزارة الصحة السعودية في ظل جائحة كوفيد 19 من خلال التعرف على معدل انتشار الاحتراق الوظيفي لدى الممارسين وذلك بأبعاده الثلاثة المدروسة وهي الإجهاد الوظيفي والتوتر الرضي الثانوي والتوتر النفسي و قياس معدل الرضا الوظيفي من ثم دراسة تأثير الاحتراق الوظيفي على الرضا الوظيفي. كما يهدف البحث لدراسة الفروق في اتجاهات أفراد عينة البحث تجاه الاحتراق الوظيفي والرضا الوظيفي والتي تعزى للمتغيرات الديموغرافية.

      إعداد الطالب: فؤاد محمد عدنان غنام

      إشراف الأستاذة الدكتورة: ناريمان شوكي

      أثر الاحتراق الوظيفي على الرضا الوظيفي لدى الممارسين الصحيين في وزارة الصحة السعودية في ظل جائحة كوفيد 1



  • للنظر فقط 'الموضوع 7'

    • تخفيض العيوب في منتج البطاطا المفرزة باستخدام منهجية ستة سيجما دراسة حالة (شركة كرامة للصناعات الغذائية)

       Reducing the defects of French fries product using six sigma methodology A case study (Karameh Food Industry)   

      This study aimed to show the role of Six Sigma in reducing the percentage of defects, and to achieve the objectives of the study, the researcher applied the Six Sigma methodology to the production process in Karameh Food Industries Company - the frozen potato industry (French Fries). To achieve this, the researcher extracted the Critical To Quality (CTQ) based on the Voice of Customers (VOC) and then used it as a criterion for measuring deviations. The researcher studied the production for ten consecutive days and determined the quantity of defects and their proportions, and then determined the problems causing these defects and their effects, after that put corrective measures and applied them, and determined the difference between the proportion of defects before and after improvement through the study of production for ten days after the introduction of Improvements, monitoring them and developing a plan for control. The researcher used the (Minitab) as a statistical software to analyze data, draw charts, and control maps.

      إعداد الطالب باسل رفعات خليل

      المشرف د. محمد فارس أبو سيف

      تخفيض العيوب في منتج البطاطا المفرزة باستخدام منهجية ستة سيجما دراسة حالة (شركة كرامة للصناعات الغذائية)

    • تقييم جودة خارطة رقمية لمدينة اللاذقية

      Evaluate the quality of a digital map of Latakia

      إعداد الطالب: حيدر عساف

      إشراف: أ. د. م. تميم عليا

      This study included evaluating the quality of a digital map of roads in the city of Latakia based on the standards that were determined by the International Organization for Standardization ISO19157, which is concerned with evaluating the quality of spatial data, and it was found that the road map of the city of Latakia was evaluated with poor quality in terms of spatial accuracy in the event It has been approved for works that require high spatial accuracy such as design or planning works and of acceptable quality if it is approved for works that do not require high spatial accuracy such as work related to the environment and tourism, in addition to a weakness in the accuracy of the quantitative attribute for the database of this map and its failure depending on the classification in force in The American Standard for Roads (AASHTO) when building a metadata base related to the map.

      تقييم جودة خارطة رقمية لمدينة اللاذقية

    • دور استخدام خوارزميات الذكاء الصنعي في عمليات ضبط الجودة دراسة حالة-مصنع الميسور للصناعات البلاستيكية-سورية-ريف دمشق

      The Role Of Artificial Intelligence Algorithms To Quality Control Case Study-Maysour Plast Industries-Syria- Reef Damascus بحث مقدم لنيل درجة الماجستير في إدراة الجودة MIQ

      The results of the research are as follows:

      - The application of Semi-Supervised Learning Algorithms (SSL), Recurrent Neural Network (RNN) and Classification Models contribute to predicte the quality of the production process before it occurs, which in turn prevents the defective products and improves the yield in the continuous production processes.

      - The study was characterized by using Algorithms to predict the quality of continuous production processes in the case of the presence of classified and sorted data, which led to an improvement in the return by 8.7% whereas in the case of unclassified and low volume data that could lead to lower yield.

      - However, the proposed method using Semi-Supervised Learning SSL, Time-Series Analysis and Recurrent Neural Network (RNN) showed better performance than known quality methods.

      إعداد الطالبة: لمى عدنان عوكل

      إشراف الدكتور حسين قبلان

      دور استخدام خوارزميات الذكاء الصنعي في عمليات ضبط الجودة دراسة حالة-مصنع الميسور للصناعات البلاستيكية-سورية-ريف دمشق

    • دراسة أهم مؤشرات الأداء المؤثرة على جودة المشاريع الإنشائية

      Study the most important performance indicators affecting the quality of construction projects

      إعداد الطالب : ياسر سعدي كاملة

      إشراف : الأستاذ الدكتور عبيدة السهلي

      دراسة أهم مؤشرات الأداء المؤثرة على جودة المشاريع الإنشائية

  • للنظر فقط 'الموضوع 8'
  • للنظر فقط 'الموضوع 9'
  • للنظر فقط 'الموضوع 10'
  • للنظر فقط 'الموضوع 11'
  • للنظر فقط 'الموضوع 12'