قياس جودة الخدمة في الجامعة الافتراضية السورية باستخدام مقياس SERVQUAL
Measure the quality of service in the Syrian Virtual University using the SERVQUAL scale
The aim of this research is to measure the perceived and expected quality at the Syrian Virtual University by using the SERVQUAL gap scale to diagnose the level of service quality from the viewpoint of students, whose views were surveyed through a questionnaire consisting of (44) paragraphs that expressed the five dimensions of the gap scale, namely: tangibility, Reliability, response dimension, Assurance, Empathy, and the number of respondents was (135) individuals.
إعداد الطالبة: سلاف طاهر جري
إشراف الدكتور: راغب الغصين