Topic outline

  • General description

    This course aims to provide students with information about the nature of total quality management, and to clarify the basic principles of total quality management, and to clarify the steps quality planning, and to identify the foundations of the organization of total quality management, and to clarify the steps to improve the quality of production and service organizations, and clarify the concept of quality house, and to clarify the reciprocal relations between the matrices of quality function deployment, and to identify the quality assurance systems, and to clarify the supportive systems for total quality management approach, and to identify the approaches of application of total quality management, and learn about the experiences of some of the organizations leading in the application of total quality management.