Topic outline

  • General description

    This course aims to provide students with information about the nature of total quality management, and clarify the basic principles of total quality management and the steps of quality planning. It also aims to identify the foundations of the organization of total quality management, to show the steps to improve the quality of production and service organizations, to explain the concept of quality house, to clarify the reciprocal relations between the matrices of quality function deployment, to identify the quality assurance systems, to clarify the supportive systems for total quality management approach, to introduce the approaches of application of total quality management, and to present the experiences of some of the leading organizations in the application of total quality management.