General description
The course focuses on the importance of housekeeping management in the international hotel industry and identifying responsibilities, hierarchy and administrative functions, as well as the responsibilities, duties and tasks of employees, capabilities and personal qualities and its relationship with other departments such as (front offices, purchasing, human resources, accounts, security....). Housekeeping management includes four departments: room care department, laundry department, public areas service department, and employee clothing department. The course also includes identifying inventory management in terms of quantities and quality and how to purchase them, methods of receiving, delivery and inventory, cleaning materials and lost items... and how to clean (materials, brushes, tools and methods...) and security and safety procedures in the department.
Learning outcomes:
At the end of this course, the student will be able to:
- Identify the work of the support department in the hotel.
- Identify the types of equipment and supplies in the various departments.
- Learn about the types of whitewash and how to store, brush and wash them.
- Learn the standard methods of cleaning and arranging rooms for guests.
- Learn the types and methods of washing and ironing.
- Follow occupational safety methods and safety procedures
- Clarify relationship of the department with the rest of the departments and how to deal with them.